About Pavlov Media
A provider of wholesale and retail managed data, video, and voice services, Pavlov Media has grown from a provider for university campus dormitories and apartment dwellings to include service for students, the military, and luxury multi-family housing associations across 35 states. Founded in 1992, Pavlov Media has grown through strategic acquisition to become one of the largest and longest-running multi-dwelling unit broadband service providers in the country. With over 100,000 users today, Pavlov Media prides itself on a successful record of timely installation and resolution of customer service concerns. Based in Champaign, Illinois, Pavlov Media believes in building strong products to fill the service needs in its niche market. Pavlov Media was established by Chief Executive Officer Mark Scifres while completing his Bachelor of Science in Engineering at the University of Illinois at Urbana-Champaign, where the first services were provided to dormitories, fraternities, and sororities. From establishment to date, Pavlov Media’s standard of excellence has included continuous attention to customer needs, accomplished by providing online chat and a 24-hour call center for customer support. Pavlov Media continues efforts to go green by encouraging online payments, as well. Currently, Pavlov Media generates less than 800 paper invoices a month, with a target goal of 95 percent or more customers using its preferred online option. Taking great pride in maintenance of a 99 percent or higher uptime for wireless Internet service customers, Pavlov Media credits this ability to its network management technologies and expertise. Outages are rapidly resolved by skilled network operations and field technical teams that provide 24/7 real-time support. Automated reporting systems also provide notification of work status when issues do arise. Pavlov Media maintains an A+ rating with the Better Business Bureau and continues its outreach to provide coverage to the more rural and underserved communities in its service area.